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Coordinator, Client Services

Reference #: ccs_-_03-25-22
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The Ottawa office of Borden Ladner Gervais LLP (BLG), a leading, innovative and client-focused law firm in Canada, is seeking a Coordinator, Client Services..

Purpose of the Role

The Coordinator, Client Services will be expected to maintain a good client relationship while obtaining payment of accounts.

Key Responsibilities

The key responsibilities of this role are:

  • Direct contact with clients to obtain payment status of accounts while maintaining the client relationship
  • Meetings with lawyers to properly manage their working capital
  • Reconcile client payments and accounts 
  • Liaise with Practice Billing Coordinators and/or accounting for resolution of unpaid A/R billing issues
  • Prepare and send client statements on a monthly basis
  • Prepare various reports as requested
  • Report collection status to the lawyers and management
  • Updating notes in the collection software
  • Other duties as assigned by the Manager of Finance

Key Competencies

  • Minimum five years of collections experience in a professional services firm; law firm experience preferred
  • Post-secondary degree or diploma in a related field of study, or equivalent work experience
  • Excellent verbal and written communication skills in English; bilingualism in French/English is a strong asset
  • Experience with Aderant (CMS) and Progress softwares are an asset
  • Intermediate level Excel experience
  • Strong analytical and attention to detail skills
  • Deadline focused and able to set priorities while maintaining flexibility
  • A team player with good interpersonal skills
  • Available to work overtime when necessary

How to Apply

We thank all applicants for their interest in this position, however, only applicants selected for an interview will be contacted.

At BLG only those BLG members who are fully vaccinated against COVID-19 with a vaccine approved by Health Canada will be permitted to attend a BLG office or event.  “Fully vaccinated” means having received the full series (usually 2 doses) of a vaccine approved by Health Canada, with more than 14 days having passed since the second dose was administered. “Attending a BLG office” includes attending social or business gatherings organized by the Firm, with limits on the number of attendees in accordance with public health guidelines. With respect to client meetings, only fully vaccinated members of the Firm can meet in person with clients (others can attend virtually), unless prior authorization has been obtained from BLG and the client.  For any BLG member who is not fully vaccinated, and if the Firm requires your attendance in the office to perform your role, you must take a rapid antigen test conducted within the 24 hours prior to your coming to the office, and you must show proof of a negative test result. A new test is required for each day you are physically in the office.  Accommodations will be made for valid medical and religious reasons. Everyone at BLG is required to carry out the duties of their role while upholding the important principles of our respectful workplace policies, and treating everyone with respect, regardless of position.

At BLG, valuing diversity and inclusion is key to a respectful workplace. BLG is committed to building and fostering a workplace that is reflective of our communities, where all firm members feel included, valued, and heard.  We welcome applications from all qualified candidates but acknowledge the systemic and structural barriers that have, historically, marginalized and barred certain groups from accessing employment opportunities. As part of our commitment to removing barriers to employment, we strongly encourage applications from members of these historically marginalized groups including, but not limited to, Indigenous peoples, racialized individuals, members of the LGBTQ+ community, people with disabilities and women. Accommodations are available, upon request, in all aspects of the recruitment process.

* Please note that relatives of current BLG employees and partners are not eligible for consideration.