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Bilingual Receptionist

Reference #: br_-_05-06-2022
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The Ottawa office of Borden Ladner Gervais LLP (BLG), a leading, innovative and client-focused law firm in Canada, is seeking a Bilingual Receptionist. 

Purpose of the Role

The Receptionist will be expected to provide exceptional service to external clients and internal stakeholders both in-person and via telephone. This role is required to work on-site Monday to Friday, 8:30am to 4:30pm.

Key Responsibilities

The key responsibilities of this role are:

  • Greet and direct clients with a friendly and welcoming demeanor
  • Provide appropriate responses to callers’ inquiries as well as directing internal and external calls appropriately
  • Keep reception area and boardrooms tidy at all times
  • Responsible for creating and managing all boardroom bookings including seminars, internal functions, video conferences and client meetings
  • Boardroom inspections and stocking 
  • Other office services and reception related duties as required and other duties as assigned
  • Special projects as assigned

Key Competencies

  • A minimum of one year of experience in customer service, administration, or a related field 
  • Excellent oral and written communication skills in French and English
  • Flexibility, sound judgment and a can-do attitude
  • Excellent interpersonal and client service skills
  • Ability to work in a team environment
  • Proficient keyboarding skills and proficiency with Windows and MS Outlook and Word software
  • Ability and comfort to be trained in and adhere to emergency response procedures

How to Apply

We thank all applicants for their interest in this position, however, only applicants selected for an interview will be contacted.

 At BLG only those BLG members who are fully vaccinated against COVID-19 with a vaccine approved by Health Canada will be permitted to attend a BLG office or event.  “Fully vaccinated” means having received the full series (usually 2 doses) of a vaccine approved by Health Canada, with more than 14 days having passed since the second dose was administered. “Attending a BLG office” includes attending social or business gatherings organized by the Firm, with limits on the number of attendees in accordance with public health guidelines. With respect to client meetings, only fully vaccinated members of the Firm can meet in person with clients (others can attend virtually), unless prior authorization has been obtained from BLG and the client.  For any BLG member who is not fully vaccinated, and if the Firm requires your attendance in the office to perform your role, you must take a rapid antigen test conducted within the 24 hours prior to your coming to the office, and you must show proof of a negative test result. A new test is required for each day you are physically in the office.  Accommodations will be made for valid medical and religious reasons. Everyone at BLG is required to carry out the duties of their role while upholding the important principles of our respectful workplace policies, and treating everyone with respect, regardless of position. At BLG, valuing diversity and inclusion is key to a respectful workplace.

BLG is committed to building and fostering a workplace that is reflective of our communities, where all firm members feel included, valued, and heard.  We welcome applications from all qualified candidates but acknowledge the systemic and structural barriers that have, historically, marginalized and barred certain groups from accessing employment opportunities. As part of our commitment to removing barriers to employment, we strongly encourage applications from members of these historically marginalized groups including, but not limited to, Indigenous peoples, racialized individuals, members of the LGBTQ+ community, people with disabilities and women. Accommodations are available, upon request, in all aspects of the recruitment process.

* Please note that relatives of current BLG employees and partners are not eligible for consideration.