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Business Analyst, Digital Hub (Available in any BLG office)

Reference #: BADH_-_07-06-21
Calgary , Ottawa , Montreal , Toronto , Vancouver
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Open Date    July 6, 2021
Close Date    July 16, 2021

Borden Ladner Gervais LLP (BLG), a leading, innovative and client-focused law firm in Canada, is seeking a Business Analyst, Digital Hub.

Purpose of the Role

The Business Analyst, Digital Hub is responsible to support the research, development and implementation of secure, effective and agile Digital Hub Legal technologies.

The Business Analyst – Digital Hub will be expected to provide data and analysis to help evaluate opportunities, understand performance and deliver project related services which support achieving the business strategies and objectives of the Firm.

Key Responsibilities

The key responsibilities of this role are:

  • Work closely with appropriate stakeholders to understand and capture requirements related to application build and deployment in an agile environment
  • Anticipate, mitigate, identify, troubleshoot and resolve issues related to these platforms
  • Participate in the day-to-day support and capacity planning of the Digital Hub
  • Work with appropriate internal partners for deployment readiness, to ensure a high percentage of successful deployments
  • Contribute and assist in the coordination of the testing and validation of all images and applications prior to release
  • Work with application specialists and vendors to determine and produce technical roadmaps and supported lifecycles for applications within the Digital Hub
  • Proactive planning and deployment of systems maintenance and security patches
  • Present and sell recommended changes
  • Investigate and determine if outside service providers are beneficial/cost efficient
  • Work closely with the internal team members and outside service providers
  • Maintain up-to-date and accurate documentation and reference materials
  • Analyze and diagnose practice business technology issues to develop and recommend creative solutions
  • Engage with vendors and other strategic partners in order to: assess new technology solutions and business opportunities
  • Review existing vendor/partner product roadmaps
  • Testing of new releases of legal technology software
  • Manage communication associated with upgrades/new releases of legal technology software
  • Manage escalation of incidents associated with upgrades
  • Identify innovation opportunities to combine Robotic Process Automation with artificial intelligence and machine learning
  • Act as the conduit for communication between the BLG user communities, Knowledge and Innovation and IT, effectively communicating and escalating issues to the National Director, Legal Technology and Service Delivery , Chief Knowledge Officer and/or IT Directors
  • Effectively promote the use of the Firm's technology to help solve business problems and satisfy business needs
  • Continually facilitate knowledge transfer, sharing, and innovation within the Knowledge and Innovation team and across the Firm

Key Competencies

  • University Degree or College Diploma in Information Technology (or equivalent work experience and/or certificates)
  • Strong customer service skills and the ability to understand and deliver exceptional client service
  • Strong consultative and communication skills, analytical ability, decisiveness, judgment, and the ability to work effectively with lawyers, IT, Business Services staff, and vendors
  • Ability to communicate technical information to non-technical users
  • Ability to work in a fast-paced environment, supporting multiple initiatives simultaneously, and prioritizing work to meet and/or exceed established service levels
  • Ability to think logically and creatively in problem solving
  • A strong team player with excellent organizational and time-management skills
  • Highly developed analytical and problem solving skills along with the ability to multi-task various priorities
  • Ability to take initiative and work independently, follow instructions with minimal guidance
  • Excellent interpersonal skills
  • Excellent oral and written communication skills
  • Excellent organizational and planning skills
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to set priorities while maintaining flexibility
  • High degree of initiative and self-management required
  • Significant experience in technology advisory roles where you're helping solve business problems through the
  • application of technology
  • Ability to effectively bridge the gap between business and technology practice teams
  • Solid IT experience with demonstrated IT Transformation experience in customer-facing roles
  • Strong legal systems, processes and computer programming or engineering backgrounds
  • Understanding of emerging legal technologies with the ability to conduct assessments and provide strategies around effective use-cases, investment and implementations
  • Demonstrated blend of business and technical experience
  • Strong understanding of Analytics solutions
  • Systems integration experience involving on-premise technology and cloud platforms
  • Strong presentation skills with a high degree of comfort with business, technical, architectural, and executive audiences
  • Experience working closely with business and technical stakeholders to translate strategic objectives into implementable roadmaps and designs

How to Apply

We thank all applicants for their interest in this position, however, only applicants selected for an interview will be contacted.

Everyone at BLG is required to carry out the duties of their role while upholding the important principles of our respectful workplace policies, and treating everyone with respect, regardless of position. At BLG, valuing diversity and inclusion is key to a respectful workplace.

BLG is committed to building and fostering a workplace that is reflective of our communities, where all firm members feel included, valued, and heard. We welcome applications from all qualified candidates but acknowledge the systemic and structural barriers that have, historically, marginalized and barred certain groups from accessing employment opportunities. As part of our commitment to removing barriers to employment, we strongly encourage applications from members of these historically marginalized groups including, but not limited to, Indigenous peoples, racialized individuals, members of the LGBTQ+ community, people with disabilities and women. Accommodations are available, upon request, in all aspects of the recruitment process.

* Please note that relatives of current BLG employees and partners are not eligible for consideration.