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Knowledge Systems Integration Lawyer (available in all our offices)

Reference #: KSIL_-_06-17-22
Calgary , Montreal , Ottawa , Toronto , Vancouver
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Any office of Borden Ladner Gervais LLP (BLG), a leading, innovative and client-focused law firm in Canada, is seeking a Knowledge Systems Integration Lawyer.

Purpose of the Role

The Knowledge Systems Integration Lawyer is responsible for optimizing usage of BLG’s technologies, processes and resources that ensure the flow of the matter lifecycle. Right from the start, you will have the unique opportunity to own, shape, lead and implement the Firm’s roadmap and strategy for integration and optimisation of technologies, processes and resources that drive the matter lifecycle and legal service delivery.

Matter lifecycle technologies, processes and resources are related to: matter opening, legal service delivery, knowledge management, document management, legal project management, commercial management, etc. There are multiple technology systems included, notably our document management system, iManage.

Best practices about these technologies, processes and resources are captured in what is known as “Playbooks,” i.e., a collection of best practices, tip sheets, training guides, internal and external resources, etc. that will be used by the Firm members to carryout out tasks associated with the Matter Lifecycle, which you will develop and maintain.

You will report to the National Director of Knowledge Management.

Key Responsibilities

The key responsibilities of this role are:

You will work closely with other teams including the Legal Operations Team (responsible for commercial management), the Practices (lawyers, paraprofessional and legal service delivery teams) and the other areas of Knowledge and Innovation (KM, Digital Hub, Learning and Development, Library) to:

Drive continuous improvement

  • Identify gaps, issues, risks, and remediation approaches pertaining to the matter lifecycle and legal service delivery technologies, processes and resources
  • Lead continuous improvement efforts by bringing development opportunities to the Matter Lifecycle Committee


  • Design, pilot and implement remediation approaches including new processes and technologies
  • Implement improvements to existing processes


  • Document remediation approaches in Matter Lifecycle Playbooks and ensure that Playbooks are always current and remain relevant
  • Socialize documentation to obtain feedback and buy-in from key stakeholder groups

Drive adoption of updated Playbooks

  • Liaise with the various training teams to develop and deliver training on best practices as documented in the Playbooks
  • Develop metrics around adoption and report to Matter Lifecycle Committee on progress

Monitor compliance with Playbooks by all firm members and measure success of Playbook initiatives

  • Perform periodic audits for compliance with best practices as documented in the Playbooks, communicate with stakeholders about non-compliance, and develop approaches to remediate non-compliance
  • Tie compliance metrics to firm KPIs to demonstrate ROI of the Playbooks initiative
  • As this is a new role, the Systems Integration Lawyer position will evolve over time

Key Competencies

  • Have a law degree and at least 5-7 years of work experience in Experience in Knowledge & Innovation Technology, Knowledge Management, Legal Operations, Practice Management or legal practice
  • Experience in building technology reports and dashboards is an asset
  • Familiarity with UX principles and plain language writing is an asset
  • High degree of competency in initiating and building strategic relationships at all levels of the organization
  • Demonstrated experience developing or implementing technology related process improvements and initiatives
  • Ability to prioritize work under time constraints in order meet project deadlines
  • Experience in change management and Knowledge & Innovation Technology integrations, an asset
  • Excellent communication skills at various levels within the organization (management and individual contributor)
  • Ability to adapt to a fluid and dynamic work environment, learn quickly and solve problems
  • Experience dealing with a complex Knowledge/Data/ IT Ecosystem
  • Analytical mind
  • Solution oriented
  • Managing priorities
  • Strong communication skills in English, French an asset

How to Apply

We thank all applicants for their interest in this position, however, only applicants selected for an interview will be contacted.

At BLG, only those BLG members who are fully vaccinated against COVID-19 with a vaccine approved by Health Canada will be permitted to attend a BLG office or event. “Fully vaccinated” means having received the full series (usually 2 doses) of a vaccine approved by Health Canada, with more than 14 days having passed since the second dose was administered. “Attending a BLG office” includes attending social or business gatherings organized by the Firm, with limits on the number of attendees in accordance with public health guidelines. With respect to client meetings, only fully vaccinated members of the Firm can meet in person with clients (others can attend virtually), unless prior authorization has been obtained from BLG and the client. For any BLG member who is not fully vaccinated, and if the Firm requires your attendance in the office to perform your role, you must take a rapid antigen test conducted within the 24 hours prior to your coming to the office, and you must show proof of a negative test result. A new test is required for each day you are physically in the office. Accommodations will be made for valid medical and religious reasons.

Everyone at BLG is required to carry out the duties of their role while upholding the important principles of our respectful workplace policies, and treating everyone with respect, regardless of position. At BLG, valuing diversity and inclusion is key to a respectful workplace.

BLG is committed to building and fostering a workplace that is reflective of our communities, where all firm members feel included, valued, and heard. We welcome applications from all qualified candidates but acknowledge the systemic and structural barriers that have, historically, marginalized and barred certain groups from accessing employment opportunities. As part of our commitment to removing barriers to employment, we strongly encourage applications from members of these historically marginalized groups including, but not limited to, Indigenous peoples, racialized individuals, members of the LGBTQ+ community, people with disabilities and women. Accommodations are available, upon request, in all aspects of the recruitment process.

* Please note that relatives of current BLG employees and partners are not eligible for consideration.